RoofCare Membership

Year-Round Roof Maintenance Plans

Protect your roof, prevent costly problems and enjoy priority support with our affordable RoofCare 365 maintenance packages. Choose the level of cover that suits your home and keep your roof professionally looked after all year round.

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RoofCare 365 – Bronze £30 per month

  • When you accept your qualifying roof repair quotation and join RoofCare 365 Bronze, you’ll receive 5% off the agreed cost of your initial qualifying repair.

    5% OFF YOUR QUALIFYING ROOF REPAIR
    Join RoofCare 365 Bronze when accepting your qualifying repair quotation and receive 5% off the agreed qualifying roof repair.

    ANNUAL ROOF HEALTH CHECK
    We’ll inspect the accessible and visible areas of your roof once every year for signs of wear, damage or potential problems.

    PHOTO ROOF REPORT
    After your annual inspection, we’ll provide photographs and let you know if we’ve spotted anything that may need attention.

    PRIORITY BOOKING
    RoofCare 365 Bronze customers receive priority booking over non-members when reporting roofing problems or requesting maintenance.

    5% OFF FUTURE ROOF REPAIRS
    Receive 5% off additional qualifying roof repair and maintenance work carried out by us while your membership remains active.

    MINOR PREVENTATIVE MAINTENANCE
    Where possible during your annual maintenance visit, we’ll carry out small preventative adjustments that can be completed quickly without specialist access, significant materials or additional labour.

    UP TO £750 MAINTENANCE BENEFIT
    Your Bronze membership includes qualifying routine maintenance and smaller roofing repairs up to a maximum value of £750 per membership year, subject to the terms and exclusions of your package.

  • That’s ongoing professional roof care and priority support for £300 per year.

    Membership is provided on a 12-month basis and can be paid either monthly by Direct Debit at £25 per month or in full annually at £300 upfront.

    If a monthly Direct Debit payment is missed or fails, the outstanding payment must be brought up to date within 14 days. If payment is not received within this period, we reserve the right to suspend membership benefits, including discounts, priority booking and maintenance visits, until the account is brought up to date.

  • BRONZE – 5% DISCOUNT

    When you accept your qualifying roof repair quotation and join RoofCare 365 Bronze, you’ll receive 5% off the agreed cost of that initial qualifying repair.

    Once your repair has been completed, we’ll continue to help look after and maintain your roof through your RoofCare 365 Bronze membership.

    Your membership gives you access to the benefits included within the Bronze package, including scheduled roof inspections, priority booking and discounts on qualifying future work.

    UP TO £750 OF INCLUDED MAINTENANCE BENEFIT

    RoofCare 365 Bronze is designed to help with routine maintenance, preventative work and smaller roofing issues. The total value of work included under the maintenance element of your membership is limited to £750 per membership year.

    RoofCare 365 is not an insurance policy and does not provide unlimited cover for major roof repairs or roof replacement.

    Any work exceeding the £750 annual allowance, or work outside the scope of your membership, will be quoted separately. Where applicable, your 5% RoofCare 365 Bronze member discount will be applied to qualifying additional work.

    Major works such as full or partial roof replacement, structural repairs, extensive storm damage, scaffolding, specialist access equipment and significant material costs are not included unless specifically stated.

RoofCare 365 – Silver: £50 per month

  • 10% OFF YOUR QUALIFYING ROOF REPAIR
    Join RoofCare 365 when accepting your qualifying repair quotation and receive 10% off the agreed roof repair.

    ANNUAL ROOF HEALTH CHECK
    We’ll inspect the accessible and visible areas of your roof for signs of wear, damage or potential problems.

    ANNUAL GUTTER CLEAN
    Once every year we’ll clear your accessible gutters and check that water is flowing correctly.

    PHOTO ROOF REPORT
    After your annual inspection, we’ll provide photographs and let you know if we’ve spotted anything that may need attention.

    PRIORITY RESPONSE
    RoofCare 365 Silver customers receive priority when reporting leaks and urgent roofing problems.

    STORM PRIORITY
    When bad weather causes a surge in roofing emergencies, Silver and Gold members receive priority within our booking system.

    10% OFF FUTURE ROOF REPAIRS
    Receive 10% off additional qualifying roof repair and maintenance work carried out by us while your membership remains active.

    MINOR PREVENTATIVE MAINTENANCE
    Where possible during your annual maintenance visit, we’ll carry out small preventative adjustments that can be completed quickly without specialist access, significant materials or additional labour.

  • That’s ongoing professional roof care, preventative maintenance and priority support for £600 per year.

    Membership is provided on a 12-month basis and can be paid either monthly by Direct Debit at £50 per month or in full annually at £600 upfront.

    If a monthly Direct Debit payment is missed or fails, the outstanding payment must be brought up to date within 14 days. If payment is not received within this period, we reserve the right to suspend membership benefits, including discounts, priority booking and maintenance visits, until the account is brought up to date.

  • SILVER – 10% DISCOUNT

    When you accept your qualifying roof repair quotation and join RoofCare 365 Silver, you’ll receive 10% off the agreed cost of that initial qualifying repair.

    Once your repair has been completed, we’ll continue to help look after and maintain your roof through your RoofCare 365 Silver membership.

    Your membership gives you access to the benefits included within the Silver package, including scheduled roof inspections, preventative maintenance, priority response and discounts on qualifying future work.

    UP TO £1,000 OF INCLUDED MAINTENANCE BENEFIT

    RoofCare 365 Silver is designed to help with routine maintenance, preventative work and smaller roofing issues. The total value of work included under the maintenance element of your membership is limited to £1,000 per membership year.

    RoofCare 365 is not an insurance policy and does not provide unlimited cover for major roof repairs or roof replacement.

    Any work exceeding the £1,000 annual allowance, or work outside the scope of your membership, will be quoted separately. Where applicable, your 10% RoofCare 365 Silver member discount will be applied to qualifying additional work.

    Major works such as full or partial roof replacement, structural repairs, extensive storm damage, scaffolding, specialist access equipment and significant material costs are not included unless specifically stated.

RoofCare 365 – Gold £75 per month

  • 15% OFF YOUR QUALIFYING ROOF REPAIR
    Join RoofCare 365 Gold when accepting your qualifying repair quotation and receive 15% off the agreed qualifying roof repair.

    TWO ROOF HEALTH CHECKS PER YEAR
    We’ll inspect the accessible and visible areas of your roof twice each year for signs of wear, damage or potential problems.

    TWO GUTTER CLEANS PER YEAR
    We’ll clear your accessible gutters up to twice every year and check that water is flowing correctly.

    PHOTO ROOF REPORTS
    Following each scheduled inspection, we’ll provide photographs and let you know if we’ve spotted anything that may need attention.

    HIGHEST PRIORITY RESPONSE
    RoofCare 365 Gold customers receive our highest level of priority when reporting leaks and urgent roofing problems.

    GOLD STORM PRIORITY
    When bad weather causes a surge in roofing emergencies, Gold members receive our highest priority within the booking system, subject to safety, weather conditions and availability.

    15% OFF FUTURE ROOF REPAIRS
    Receive 15% off additional qualifying roof repair and maintenance work carried out by us while your membership remains active.

    ENHANCED PREVENTATIVE MAINTENANCE
    Where possible during your scheduled maintenance visits, we’ll carry out small preventative adjustments that can be completed safely without specialist access, significant materials or additional labour.

    UP TO £1,500 MAINTENANCE BENEFIT
    Your Gold membership includes qualifying routine maintenance and smaller roofing repairs up to a maximum value of £1,500 per membership year, subject to the terms and exclusions of your package.

  • That’s enhanced professional roof care, preventative maintenance and our highest level of priority support for £900 per year.

    Membership is provided on a 12-month basis and can be paid either monthly by Direct Debit at £75 per month or in full annually at £900 upfront.

    If a monthly Direct Debit payment is missed or fails, the outstanding payment must be brought up to date within 14 days. If payment is not received within this period, we reserve the right to suspend membership benefits, including discounts, priority booking and maintenance visits, until the account is brought up to date.

  • GOLD – 15% DISCOUNT

    When you accept your qualifying roof repair quotation and join RoofCare 365 Gold, you’ll receive 15% off the agreed cost of that initial qualifying repair.

    Once your repair has been completed, we’ll continue to help look after and maintain your roof through your RoofCare 365 Gold membership.

    Your membership gives you access to the benefits included within the Gold package, including scheduled roof inspections, enhanced preventative maintenance, highest-priority response and discounts on qualifying future work.

    UP TO £1,500 OF INCLUDED MAINTENANCE BENEFIT

    RoofCare 365 Gold is designed to help with routine maintenance, preventative work and smaller roofing issues. The total value of work included under the maintenance element of your membership is limited to £1,500 per membership year.

    RoofCare 365 is not an insurance policy and does not provide unlimited cover for major roof repairs or roof replacement.

    Any work exceeding the £1,500 annual allowance, or work outside the scope of your membership, will be quoted separately. Where applicable, your 15% RoofCare 365 Gold member discount will be applied to qualifying additional work.

    Major works such as full or partial roof replacement, structural repairs, extensive storm damage, scaffolding, specialist access equipment and significant material costs are not included unless specifically stated.

RoofCare 365 FAQS

  • RoofCare 365 members can report maintenance issues, leaks or roofing concerns by emailing:

    mantiance@buildabovetherest

    Please include your name, property address, contact number and, where possible, photographs or videos of the problem.

    For a genuine roofing emergency requiring urgent attention, members can contact our 24/7 Emergency Telephone Line: [INSERT NUMBER].

  • Our standard RoofCare 365 maintenance and repair appointments are carried out during our normal working hours.

    Monday to Friday: 9am to 5pm
    Saturday: 10am to 2pm
    Sunday & Bank Holidays: Emergency response only, unless otherwise agreed.

    Our 24/7 emergency telephone line remains available outside our normal working hours for genuine roofing emergencies.

    Emergency availability does not guarantee immediate attendance. Jobs are prioritised according to urgency, safety, weather conditions and engineer availability.

  • RoofCare 365 customers receive priority within our booking system.

    For routine maintenance enquiries and non-emergency roofing problems, we aim to respond as quickly as reasonably possible during our normal working hours.

    Leaks and urgent roofing problems will be given priority, with Silver and Gold members receiving enhanced storm and emergency priority in accordance with their membership level.

    During severe weather, storms or periods of exceptionally high demand, response times may be longer than usual.

    Priority service means that your job will be prioritised within our booking system. It does not guarantee same-day attendance or a specific attendance time.

  • During your scheduled roof health check, we will inspect the accessible and visible areas of your roof for signs of deterioration, damage or potential future problems.

    We may check items such as tiles or slates, ridge areas, flashing, pointing, gutters, roof coverings and other visible roofing components where these can be safely inspected.

    The inspection is intended as a preventative maintenance check and is not a structural survey or insurance inspection.

  • Following your scheduled roof inspection, we will provide a RoofCare 365 Photo Roof Report.

    Your report may include photographs of your roof, observations from our inspection, areas we recommend monitoring, minor maintenance completed during the visit and details of any additional repairs we believe should be considered.

    Where additional work is recommended, we will explain the issue and provide a separate quotation where required.

  • RoofCare 365 includes qualifying routine maintenance, preventative work and smaller roofing issues up to the annual maintenance benefit applicable to your membership.

    Bronze – Up to £750 per membership year

    Silver – Up to £1,000 per membership year

    Gold – Up to £1,500 per membership year

    The maintenance benefit is subject to the scope, exclusions and conditions of your membership and does not mean that every type of roofing repair is included.

    RoofCare 365 is not an insurance policy and does not provide unlimited repair cover.

  • RoofCare 365 membership is provided on a 12-month basis.

    If a monthly Direct Debit payment fails or is missed, the outstanding payment must be brought up to date within 14 days.

    If payment is not received within this period, we reserve the right to suspend membership benefits, including maintenance visits, discounts and priority booking, until the account has been brought up to date.

  • Where possible, we will aim to complete minor maintenance and repairs during the initial visit.

    However, some roofing work may require additional materials, specialist equipment, scaffolding, further investigation or a return visit.

    Completion times can also be affected by weather conditions, safe roof access, availability of materials and the size or complexity of the repair.

    If additional work is required, we will explain what needs to be done and provide a quotation where applicable before proceeding.

  • No. Your joining discount applies only to your first qualifying repair when you initially join RoofCare 365.

    The initial repair discount is:

    Bronze – 5%
    Silver – 10%
    Gold – 15%

    Once that initial repair has been completed, your RoofCare 365 membership begins providing the ongoing benefits associated with your chosen package.

    Future qualifying repairs may receive the ongoing member discount applicable to your package, subject to the RoofCare 365 terms and conditions.

  • The frequency of your scheduled roof inspections depends on your membership level.

    Bronze: One roof health check per membership year.

    Silver: One roof health check per membership year.

    Gold: Two roof health checks per membership year.

    Inspections cover the areas of the roof that are safely accessible and/or reasonably visible at the time of the inspection.

    Specialist access equipment, scaffolding or invasive investigations are not included as part of a standard roof health check.

  • If the required work exceeds your annual maintenance allowance, or falls outside the scope of your RoofCare 365 membership, we will provide a separate quotation.

    Where applicable, your membership discount will be applied to qualifying additional repair work.

    We will not carry out significant additional chargeable work without discussing it with you first.

  • No. Scaffolding and specialist access equipment are not included within the standard RoofCare 365 maintenance benefit.

    If scaffolding, a tower, cherry picker, specialist access equipment or another form of access is required to carry out a repair safely, this will be an additional cost payable by the customer.

    We will advise you where specialist access is required and provide or arrange a quotation before the additional work proceeds.

  • Small materials required for minor preventative maintenance may be included where they fall within the scope of your package.

    Significant materials, replacement roof components or materials required for larger repairs may be charged separately.

    Where additional material costs apply, we will advise you before carrying out the work.